Quality and Service

LT Detail aim to provide you with unique, high quality service and excellent customer satisfaction. We want your experience with us to be awesome from beginning to end. We are always striving to make improvements and your feedback is welcome! 

PAYMENTS

We accept all major forms of payments including credit or debit card, cash, bank transfer! we can even send you a payment link for deposit payments.  

BOOKING TERMS & CONDITIONS

Booking Terms

• All personal belongs should be removed from the vehicle, LT detail do not accept any liability for
loss or damage to personal property whilst the vehicle is our care.

• It is the customers responsibility to disclose to us any known defects / weakness on the vehicle, which may be affected by the cleaning process, prior to any work commencing. It is important to share the vehicles history with us to ensure that the most appropriate service is offered.

• Occasionally, after the vehicle has had an initial wash, it can sometimes become clear that further work may be required to get it to the standard requested. If this is the case, we will contact you before continuing.

• For all clients, we require up to a 50% deposit to secure your booking. The remaining balance is to be paid
upon completion of the works. Please see our cancellation / deposit refund policy below.

Our cancellation policy is as follows:

Notice of cancellation Compensation
 

48hrs or less – Loss of full deposit

5 – 7 days prior –  25% deposit refunded
 

• An additional charge will be made for excess pet hair unless already discuss at the time of booking.

• In the event LT Detail need to reschedule an appointment, as much notice as possible will be given and the earliest date offered to reschedule.

Payment Terms

• A price will be given and agreed prior to any work commencing, based on the detail given by the yourself on the condition of the vehicle at the time of booking or upon us viewing and quoting. Should the condition be such that it would require further chargeable work to bring it up to the desired level, we will attempt to contact you to discuss the adjustment of price. Should we be unable to reach you or your alternative point of contact, the further work will not be completed and the quality of the completed finish may be less than previously agreed.  However,  LT detail reserve the right to amend the price during the detail if necessary.  This will always be brought to the your attention before proceeding.

• Upon completion of the agreed work an invoice will be issued if requested.  

• We accept payments via bank transfer, card payment, cash or payment links. We kindly ask that payment is made
immediately.

• All deposit payments need to be made on booking to secure the time slot 

• All final payments need to be made before your vehicle will be released to you.